You are entitled to the best value for money apartment, to the widest range of products and personalized customer care.
Take advantage of our guarantees, we at the bottom of the letter. You are the most precious of pillowapartments.com and we want you in mind.
1. Guarantee: Every customer is entitled to have at their disposal a professional.
We guarantee that our employees are professionals in the tourism sector, with training to help you choose a suitable apartment to your expectations, at first glance to recognize the advantages of our apartments, the best finish.
Also can advise you whether your stay you alone with children or with friends. We guarantee attention in 4 languages: Castilian, Italian, English or francésy we will endeavor to assist you if your tongue is another.
In pillowapartments.com are professionals dedicated to your service and hire apartments, designing our website, developing new technologies, study the market and know your needs to give you what you want.
2. Guarantee: Every customer is entitled to have a rapid response
We guarantee you'll have a quick response. pillowapartments.com provides you with a telephone customer service on +34 932 213 627 open Monday to Friday from 9am. to 22h., Saturdays and Sundays from 9am. to 18pm.
You can also contact us at no cost via email send your query to firstname.lastname@example.org, you get immediate response Monday to Friday from 09.00 to 20.00., we promise to answer you within 24 business hours maximum.
In our help find answers to frequently asked questions.
3. Guarantee: Every customer is entitled to receive their travel documents in the shortest time possible
We guarantee that you will receive confirmation of your purchase by e-mail immediately in all our apartments.
You will also receive, via e-mail, additional documentation required for your reservation.
4. Guarantee: Every customer is entitled to a transparent reservation
We guarantee a transparent procurement process, general conditions and no small print available.
Before checkout you will see the price breakdown that charge on your card.
If at any price if we are wrong in your favor, you profit from our mistake.
5. Guarantee: Every customer has the right to modify or cancel your reservation without charge
We guarantee you maximum flexibility for 24h. subsequent to your purchase for changes or cancellations.
If you contact us within this time we'll waive our cancellation charges / amendment.
6. Guarantee: Every customer has a right to feel safe
We guarantee that any incident or problem (natural disasters, climate ...) during your trip, you help to resolve it as quickly as seeking the best alternative.
7. Guarantee: Every customer has the right to data protection
We guarantee that the server that store and process your personal data has the necessary security measures to prevent unauthorized parties from accessing them.
pillowapartments.com complies with the Spanish Data Protection Act (Act Data Protection Officer) to ensure the safety of computer files containing personal data.